Free version of the job board does not include any support due to the fact that we would not be able to answer all requests, offer free website and stay in operation.
1. Free support
Licensed job boards where the source code has not been changed (by development or custom design) are entitled to receive free support from our team as long as the project source code has not been changed and there is a technical problem. As some questions have been already answered and problems solved – to keep the workflow efficient before contacting please go over the next points:
a) if you have a problem with installation read INSTALL FIXES.
c) if you have a problem with plugins take a look at PLUGIN SETUP.
d) job board updates questions are answered in SJS UPDATES.
2. Hosting support
Hosting clients are entitled for no more than 10 minutes of free human support each month. After exceeding the threshold they can purchase additional support hours.
3. Additional support hours
Please note that the job board license covers only support related to bugs and technical problems. In order to continue product development and keep a low cost in the marketplace we are unfortunately not able to provide human support to answer general questions. Although we would be happy to help and assist each job board project due high amount of emails we can only answer the ones covered in paragraph 1. Users that want to communicate with our team, need help with installation, setup or custom features can order INSTALL SERVICE or EXTRA SUPPORT.